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Guides

Getting documents out of clients

Every guide here is about one job: knowing exactly what to ask a client for, wording the ask so it gets answered, and having a plan for when it does not. Written for the solo-to-five-person practice where the owner does the chasing personally.

No trend pieces, no predictions, nothing about the future of the profession. If you would not search for it at 9pm with a close due, it is not here.

Client onboarding31 August 2026 9 min

What to Collect From a New Bookkeeping Client

The full day-one list: documents, software access, tax registrations, and the four things everyone forgets until week three.

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Templates31 August 2026 8 min

How to Ask a Client for Bank Statements (With Templates)

Four templates you can paste today, plus the six specifics that turn a vague ask into a statement in your inbox.

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Chasing clients31 August 2026 10 min

What to Do When a Client Never Sends Receipts

The day 3 / day 7 / day 14 escalation, what to do at close, and the honest conversation about repricing the client.

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Catch-up work31 August 2026 9 min

Catch-Up Bookkeeping: The Document Checklist

How far back to go, the per-month pack, the collect-once pack, and how to scope a clean-up before you put a number on it.

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Client portals31 August 2026 11 min

Why Clients Don't Use the Portal You Bought

The buyer and the user are different people. Why that breaks portals, what the evidence really shows, and why the adoption stat everyone quotes is not a real number.

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Client portals31 August 2026 9 min

The Free Client Portals You May Already Have

Four portals that cost nothing, who already qualifies for each, the real limits, and the single constraint every one of them shares.

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Client portals31 August 2026 9 min

What Client Portals for Accountants Actually Cost

Twelve products, prices read off their own pages, the three pricing models, and the one that punishes a monthly close.

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Compliance31 August 2026 10 min

FTC Safeguards Rule: What Solo Practices Are Exempt From

The exemption is four paragraphs long. Vendor oversight, encryption and MFA are not in it. Plus the one-page list that satisfies 314.4(f).

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Client portals31 August 2026 10 min

How to Roll Out a Client Portal Without Losing Clients

Start with six clients, not sixty. The two-channel trap, the wording that works, and the 60-day test that tells you whether to carry on.

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Elsewhere on the site

A free tool that builds the list for you, and two comparison pages that say plainly where the alternatives are better.

Free month-end close checklist

Pick the client type and cadence, get the document list to send. No sign-up.

vs Content Snare

Verified pricing, an honest feature table, and who should buy Content Snare instead.

vs FileInvite

Why the enterprise option is not aimed at a five-person practice.